ios - 在Zendesk iOS Swift中使用ChatSDK

Question

我正在将ZDCChat更新为ChatSDK。我现在正面临一个问题。

每次我进入聊天屏幕Chat.accountProvider?.observeAccount时，此观察者都会告诉我No Agent Available。但是在浏览器中我可以使用代理。

第二件事是当我输入一条消息并点击send时，它没有显示在我的聊天屏幕上。

这是代码。这在AppDelegate中:

 let chatConfiguration = ChatConfiguration()
    chatConfiguration.isPreChatFormEnabled = false

    let chatAPIConfiguration = ChatAPIConfiguration()
    chatAPIConfiguration.department = "Blah"
    chatAPIConfiguration.visitorInfo = VisitorInfo(name: "BlahUser", email: "test@test.com", phoneNumber: "")
    Chat.instance?.configuration = chatAPIConfiguration;

    Chat.initialize(accountKey: "------my key------", queue: .main)

这就是我开始聊天的方式

 let chatAPIConfiguration = ChatAPIConfiguration()
    chatAPIConfiguration.department = "iOS App"
    chatAPIConfiguration.visitorInfo = VisitorInfo(name: nameField.text!, email: emailField.text!, phoneNumber: "")
    Chat.instance?.configuration = chatAPIConfiguration;

do {
      let chatEngine = try ChatEngine.engine()
      let viewController = try Messaging.instance.buildUI(engines: [chatEngine], configs: [])
        viewController.view.backgroundColor = Constants.bgColor
      self.navigationController?.pushViewController(viewController, animated: true)
    } catch {

      // handle error
        print("error initaiting chat")
    }

结束聊天也不起作用，我一直在开始 session 。

 let stateToken = Chat.chatProvider?.observeChatState { (state) in
        // Handle logs, agent events, queue position changes and other events
        print("My Session status: ", state.chatSessionStatus)
        switch state.chatSessionStatus {
        case .configuring:
            print("COnfiguring")
        case .ended:
            print("Ended")
        case .ending:
            print("Ending")
        case .initializing:
            print("initializing")
        case .started:
            print("started")
        default:
            print("Default Case")
        }
    }

Answer 1

我也有同样的问题

尝试对此行发表评论:

let chatAPIConfiguration = ChatAPIConfiguration()
    chatAPIConfiguration.department = "iOS App"
    chatAPIConfiguration.visitorInfo = VisitorInfo(name: nameField.text!, email: emailField.text!, phoneNumber: "")
    Chat.instance?.configuration = chatAPIConfiguration;

和

chatConfiguration.preChatFormConfiguration = formConfiguration

和

 let chatConfiguration = ChatConfiguration()
    chatConfiguration.isPreChatFormEnabled = false

    let chatAPIConfiguration = ChatAPIConfiguration()
    chatAPIConfiguration.department = "Blah"
    chatAPIConfiguration.visitorInfo = VisitorInfo(name: "BlahUser", email: "test@test.com", phoneNumber: "")
    Chat.instance?.configuration = chatAPIConfiguration;

UPD:

我有同样的问题，我写了支持书。
他们回答了我很长时间，信件已经进行了近一个星期。

我决定更详细地分析，因为可能是这样的错误。

我试图在聊天中发送图片-聊天获得了。

但是，如果您只写短信，则不会发送。

然后，我决定评论有关用户的信息，然后一切正常，但是在聊天信息中，看不到用户写的内容...