php - OsTicket + IIS + mySQL + 极慢的查询

Question

1. 背景:我是一名 .net 开发人员，PHP 编码知识有限
2. 问这个问题是因为我认为这是一个 php/mysql/version/implementation 问题，并且没有从 OSticket 开发端获取真实信息......
3. 我没有在 Serverfault 上发布此内容，因为我的编码/数据库知识告诉我这不一定与服务器设置相关，并且如上所述，没有从任何 OSticket 资源中获取太多信息。
4. IIS7、mysql 5.6、php 5.5.13

我们正在运行两台服务器。两者都运行 Server 2008(1 = Web，1 = 标准)。

在两台服务器上，我们在 IIS 环境中运行 OSticket，并配置了 php。 (两个不同的 osTicket 实现和数据库)

在一台服务器上，一切正常，有数千张票证。在另一台服务器上，查询最多需要 90 秒...大多数是 30-40 秒...这些看起来非常简单的查询...这个数据库中有大约 16K 个票证...其中一些具有相当大的大小附件...

两台服务器都运行相同版本的 OSticket。

The issue reminds me of a mySQL code implementation that I once did, which also suffered these type of delays with basic queries... I had to make some simple query changes, and it sped up by a factor. This issue smells very similar.

我在 mySQL 中尝试了以下操作

1. 绑定(bind)到静态 IP，并且不使用 lcoalhost
2. 跳过 DNS 解析
3. Mysql InnoDB 将 trx 日志刷新为 0 和 2
4. 修复了所有优化表表格

服务器真的很空闲。它有 16GB RAM，8 个核心。它也运行其他服务，IIS、MSSQL 等，但如上所述，它处于空闲状态。我看不出这是服务器配置/资源问题。

MySQL 消耗大约 1GB 的 RAM，有时大约 5-15% 的 cpu...(CPU 对我来说似乎很高...)

慢速查询的示例是:

SET timestamp=1411987784;
SELECT thread.*, info.email_mid, info.headers  ,count(DISTINCT attach.attach_id) as attachments  FROM ost_ticket_thread thread  LEFT JOIN ost_ticket_email_info info
                ON (thread.id=info.thread_id)  LEFT JOIN ost_ticket_attachment attach
                ON (thread.ticket_id=attach.ticket_id
                        AND thread.id=attach.ref_id)  WHERE  thread.id=108610 AND thread.thread_type='N' GROUP BY thread.id;
# Time: 140929 12:49:44
# User@Host: osticket[osticket] @ PLM-S01 [192.168.10.11]  Id:   154
# Query_time: 28.177612  Lock_time: 0.000000 Rows_sent: 1  Rows_examined: 108472

InnoDB状态查询返回:

'
=====================================
2014-09-29 14:25:16 25b0 INNODB MONITOR OUTPUT
=====================================
Per second averages calculated from the last 57 seconds
-----------------
BACKGROUND THREAD
-----------------
srv_master_thread loops: 1972 srv_active, 0 srv_shutdown, 5354 srv_idle
srv_master_thread log flush and writes: 7325
----------
SEMAPHORES
----------
OS WAIT ARRAY INFO: reservation count 1366361
OS WAIT ARRAY INFO: signal count 1108283
Mutex spin waits 2150949, rounds 3167588, OS waits 18721
RW-shared spins 1435812, rounds 40962905, OS waits 1344494
RW-excl spins 2597, rounds 57911, OS waits 1364
Spin rounds per wait: 1.47 mutex, 28.53 RW-shared, 22.30 RW-excl
------------
TRANSACTIONS
------------
Trx id counter 6366171
Purge done for trx''s n:o < 6366156 undo n:o < 0 state: running but idle
History list length 325
LIST OF TRANSACTIONS FOR EACH SESSION:
---TRANSACTION 0, not started
MySQL thread id 14, OS thread handle 0x25b0, query id 61326 localhost 127.0.0.1 osticket init
SHOW ENGINE INNODB STATUS
---TRANSACTION 0, not started
MySQL thread id 13, OS thread handle 0xa94, query id 57911 localhost 127.0.0.1 osticket cleaning up
---TRANSACTION 0, not started
MySQL thread id 6, OS thread handle 0x1cd4, query id 404 PLM-S01 192.168.10.11 osticket cleaning up
---TRANSACTION 6366167, ACTIVE 49 sec starting index read
mysql tables in use 1, locked 1
LOCK WAIT 2 lock struct(s), heap size 360, 1 row lock(s)
MySQL thread id 318, OS thread handle 0x20b8, query id 60114 PLM-S01 192.168.10.11 osticket updating
UPDATE ost_ticket SET isoverdue=1, updated=NOW()  WHERE ticket_id=21086
Trx read view will not see trx with id >= 6366168, sees < 6366153
------- TRX HAS BEEN WAITING 48 SEC FOR THIS LOCK TO BE GRANTED:
RECORD LOCKS space id 136 page no 142 n bits 216 index `PRIMARY` of table `plm_osticket`.`ost_ticket` trx id 6366167 lock_mode X locks rec but not gap waiting
Record lock, heap no 30 PHYSICAL RECORD: n_fields 24; compact format; info bits 0
 0: len 4; hex 0000525e; asc   R^;;
 1: len 6; hex 0000006123c9; asc    a# ;;
 2: len 7; hex 6f000002e201ca; asc o      ;;
 3: len 6; hex 373939353332; asc 799532;;
 4: len 4; hex 000003a0; asc     ;;
 5: len 4; hex 00000000; asc     ;;
 6: len 4; hex 00000001; asc     ;;
 7: len 4; hex 00000002; asc     ;;
 8: len 4; hex 00000002; asc     ;;
 9: len 4; hex 00000000; asc     ;;
 10: len 4; hex 0000000a; asc     ;;
 11: len 4; hex 00000000; asc     ;;
 12: len 4; hex 00000005; asc     ;;
 13: len 13; hex 3139322e3136382e31302e3836; asc 192.168.10.86;;
 14: len 1; hex 02; asc  ;;
 15: len 1; hex 01; asc  ;;
 16: len 1; hex 00; asc  ;;
 17: SQL NULL;
 18: len 5; hex 9993f541b1; asc    A ;;
 19: SQL NULL;
 20: len 5; hex 9993f541b1; asc    A ;;
 21: len 5; hex 9993ecb9a6; asc      ;;
 22: len 5; hex 9993eca222; asc     ";;
 23: len 5; hex 9993fae4da; asc      ;;

------------------
---TRANSACTION 6366153, ACTIVE 351 sec fetching rows, thread declared inside InnoDB 1070
mysql tables in use 2, locked 0
33 lock struct(s), heap size 6544, 33 row lock(s), undo log entries 208
MySQL thread id 314, OS thread handle 0x1864, query id 61324 PLM-S01 192.168.10.11 osticket Sending data
SELECT thread.*, info.email_mid, info.headers  ,count(DISTINCT attach.attach_id) as attachments  FROM ost_ticket_thread thread  LEFT JOIN ost_ticket_email_info info
                ON (thread.id=info.thread_id)  LEFT JOIN ost_ticket_attachment attach
                ON (thread.ticket_id=attach.ticket_id
                        AND thread.id=attach.ref_id)  WHERE  thread.id=109028 AND thread.thread_type=''M'' GROUP BY thread.id
Trx read view will not see trx with id >= 6366154, sees < 6366114
--------
FILE I/O
--------
I/O thread 0 state: wait Windows aio (insert buffer thread)
I/O thread 1 state: wait Windows aio (log thread)
I/O thread 2 state: wait Windows aio (read thread)
I/O thread 3 state: wait Windows aio (read thread)
I/O thread 4 state: wait Windows aio (read thread)
I/O thread 5 state: wait Windows aio (read thread)
I/O thread 6 state: wait Windows aio (write thread)
I/O thread 7 state: wait Windows aio (write thread)
I/O thread 8 state: wait Windows aio (write thread)
I/O thread 9 state: wait Windows aio (write thread)
Pending normal aio reads: 0 [0, 0, 0, 0] , aio writes: 0 [0, 0, 0, 0] ,
 ibuf aio reads: 0, log i/o''s: 0, sync i/o''s: 2
Pending flushes (fsync) log: 0; buffer pool: 0
7329448 OS file reads, 28218 OS file writes, 9771 OS fsyncs
1264.75 reads/s, 16384 avg bytes/read, 4.51 writes/s, 1.70 fsyncs/s
-------------------------------------
INSERT BUFFER AND ADAPTIVE HASH INDEX
-------------------------------------
Ibuf: size 1, free list len 17, seg size 19, 3190 merges
merged operations:
 insert 3265, delete mark 252, delete 0
discarded operations:
 insert 0, delete mark 0, delete 0
Hash table size 722273, node heap has 1 buffer(s)
566.90 hash searches/s, 68.35 non-hash searches/s
---
LOG
---
Log sequence number 5444405216
Log flushed up to   5444396184
Pages flushed up to 5444396184
Last checkpoint at  5444396184
1 pending log writes, 0 pending chkp writes
3744 log i/o''s done, 0.67 log i/o''s/second
----------------------
BUFFER POOL AND MEMORY
----------------------
Total memory allocated 373637120; in additional pool allocated 0
Dictionary memory allocated 399883
Buffer pool size   22272
Free buffers       1010
Database pages     21261
Old database pages 7828
Modified db pages  12
Pending reads 1
Pending writes: LRU 0, flush list 0, single page 0
Pages made young 16540365, not young 61439991
2726.25 youngs/s, 8876.23 non-youngs/s
Pages read 7329387, created 989, written 23206
1264.80 reads/s, 0.21 creates/s, 3.63 writes/s
Buffer pool hit rate 950 / 1000, young-making rate 107 / 1000 not 351 / 1000
Pages read ahead 61.74/s, evicted without access 7.81/s, Random read ahead 0.00/s
LRU len: 21261, unzip_LRU len: 0
I/O sum[59357]:cur[18], unzip sum[0]:cur[0]
--------------
ROW OPERATIONS
--------------
1 queries inside InnoDB, 0 queries in queue
2 read views open inside InnoDB
Main thread id 8924, state: flushing log
Number of rows inserted 3212, updated 1123, deleted 8, read 132865050
1.58 inserts/s, 0.25 updates/s, 0.00 deletes/s, 19276.61 reads/s
----------------------------
END OF INNODB MONITOR OUTPUT
============================
'

我会很感激一些关于我可以从哪里开始摆弄的想法......

Answer 1

最终创建了一个全新的数据库并从头开始。