android - Zendesk 安卓 : Exception on creating tickets

Question

我使用以下代码将 ZenDesk 与我的应用程序集成。

ZendeskConfig.INSTANCE.init(this, getResources().getString(R.string.zendesk_url), getResources().getString(R.string.zendesk_appId), getResources().getString(R.string.zendesk_clientkey), new ZendeskCallback<String>() {
            @Override
            public void onSuccess(String result) {

            }

            @Override
            public void onError(ErrorResponse error) {

            }

        });

        ZendeskConfig.INSTANCE.setContactConfiguration(new BaseZendeskFeedbackConfiguration() {
            @Override
            public String getRequestSubject() {
                return "Save The Date";
            }
        });
        Identity user = new AnonymousIdentity.Builder().build();
        ZendeskConfig.INSTANCE.setIdentity(user);

        ZendeskConfig.INSTANCE.setCustomFields(getCustomFields());

当尝试创建票证时在 Logcat 中出现以下异常。请帮助我。

E/BaseProvider: Time in UTC: 2016-02-09T05:48:11Z 02-09 11:18:11.970 4061-4061/? E/BaseProvider: The expected type of authentication is null. Check that settings have been downloaded. The local identity is present. The local identity is anonymous. 02-09 11:18:11.970 4061-4061/? E/ZendeskFeedbackConnector: Network Error: false, Status Code: -1, Reason: The expected type of authentication is null. Check that settings have been downloaded. The local identity is present. The local identity is anonymous.

Answer 1

您何时尝试创建工单？ ZendeskConfig.INSTANCE.init 是异步的，当方法返回时，SDK 不能保证被初始化，因此 onSuccess 回调。因此，例如，如果您在初始化 SDK 后立即尝试通过提供者调用创建票证，它很可能会失败。

目前最好的解决方案是等到 onSuccess 被调用后再尝试创建工单。这个时间问题将在本周末之前的下一个 Android SDK 版本中被移除。它将很快从 iOS SDK 中删除。