ios - 在 AppStoreConnect 中处于测试阶段时从一个帐户中删除应用程序名称，然后尝试在另一帐户中使用它后，应用程序名称不可用

Question

我已经从 Apple 直接获得了这个问题的答案。一切都在电子邮件中进行了描述。

我在项目本身、AppStoreConnect、Stack Overflow、博客上花了几个小时来解决这个问题，并最终联系了 Apple 支持。该代表与我通了至少 30 分钟的电话，他也同样感到困惑。

该代表最初说我应该插入这些应用程序获得批准，然后通过转移它们来删除它们以释放名称，这很容易。我说批准过程本身可能需要很长时间，因为我很容易被拒绝，然后必须重新提交，被拒绝重新提交...可能很容易需要一周的时间才能接受所有 3 个应用程序(假设有拒绝)并通过仅仅为了改名没有任何意义。他同意这不是一个可行的选择。他去找主管寻求帮助，但主管的建议不起作用。

他必须将问题进一步发送给技术支持，他们花了几天时间才向我回复导致问题的原因。事实证明这是一个非常简单的修复，但每个人最初都忽略了。

很明显，这是一个费力的过程，我只是将其作为问题发布以帮助下一个人。没有任何代码可发布，但我知道人们也遇到过类似的问题。我会在大约一个小时左右发布答案。

再次:我已经找到了这个问题的答案，并且是直接从 Apple 那里得到的。我发布此内容只是为了帮助下一位开发人员。。

这是应用程序代表在我与他通完电话后发给我的内容。

Hello Lance,

This is Sunny with Apple Developer Program Support. Thank you for taking the time to speak with me today.

As we spoke about over the phone, I have included some information below for you to fill out in regard to your issue. Please fill it out to the best of your knowledge and we can then be able to further research your issue. If you have extra screenshots that you would like to provide, please be sure to add those as well.

• Content name
• Content Apple ID
• Steps to reproduce the issue
• Approximate date and time of the most recent occurrence of the issue (including the time zone)
• Full-window screenshots or video illustrating the issue
• Username of each user experiencing the issue
• Web browsers that can reproduce the issue
• Web browser version numbers

Please let me know if you have any further questions. You can also contact us using the link:

https://developer.apple.com/contact/

When contacting us, please reference your case number xxxxx.

Best regards,

Sunny, Apple Inc.

我的回复描述了该问题:

Hello Sunny,

The below issues started Sunday morning Sept 8 at 8m until the time of our phone call Eastern Standard Time.

Browsers;

-Google Chrome Version 76.0.3809.132 (Official Build) (64-bit)

-Safari Version 12.1.2 (14607.3.9)

-Firefox Quantum 69.0 (64-bit)

Under the AppleId abc@email.com I had 3 apps named:

-AppOne bundleId: com.oldCompany.appOne

-AppTwo bundleId: com.oldCompany.appTwo

-AppThree bundleId: com.oldCompany.appThree

I removed them from the AppStore connect then went to my other account xyz@email.com > Certificates, Identifiers, and Profiles > Identifiers and tried to register the names with a different bundleId:

-AppOne bundleId: com.newCompany.appOne

-AppTwo bundleId: com.newCompany.appTwo

-AppThree bundleId: com.newCompany.appThree

I kept getting an error message:

An attribute in the provided entity has invalid value An App ID with Identifier 'com.newCompany.appOne' is not available. Please enter a different string.

An attribute in the provided entity has invalid value An App ID with Identifier 'com.newCompany.appTwo' is not available. Please enter a different string.

An attribute in the provided entity has invalid value An App ID with Identifier 'com.newCompany.appThree' is not available. Please enter a different string.

I then went back to AppStore Connect under the abc@email.com account, restored each app, went to the localizable field and renamed all 3 of them, then removed them again:

(the Apple supervisor suggested renaming the names under the localizable field and said that might fix the issue because the names themselves might be stuck under the old account even though I removed them)

-App-123 bundleId: com.oldCompany.appOne

-App-456 bundleId: com.oldCompany.appTwo

-App-789 bundleId: com.oldCompany.appThree

When I logged back into developer.apple as xyz@email.com and tried to register the names:

-AppOne bundleId: com.newCompany.appOne

-AppTwo bundleId: com.newCompany.appTwo

-AppThree bundleId: com.newCompany.appThree

The same errors occurred.

How can I use the names AppOne, AppTwo, and AppThree with the xyz@email.com account?

Answer 1

问题是当我在 Apple 中拥有 abc@email.com 帐户时，bundleIds

com.newCompany.appOne
com.newCompany.appTwo
com.newCompany.appThree

除了bundleIds之外，都在那里注册了

com.oldCompany.appOne
com.oldCompany.appTwo
com.oldCompany.appThree

com.oldCompany...bundleId 是我最初在 AppStoreConnect 中拥有的，然后删除了该应用程序。即使该应用已被删除，bundleId 仍位于 abc@email.com 帐户中，因此名称不可用。

当我尝试将它们上传到新的 xyz@email.com 帐户时，它不断抛出 提供的实体中的属性无效... 错误。

正如您从下面他们的回复中看到的，我所要做的就是从 abc@email.com 帐户中删除它们，然后问题就解决了。

长话短说，如果您有 2 个不同的开发者帐户，请确保其中一个帐户中的bundleId 与您尝试上传到另一个帐户中的bundleId 不同。这是一个简单的错误，甚至连销售代表和主管都忽视了，所以它肯定会发生在任何人身上。

如果您的应用程序处于测试阶段，则无需先获得应用程序批准即可从 AppStoreConnect 中删除其名称。删除测试版应用程序以释放名称是可以的

这是他们的回应:

Hello Lance, Thank you for your patience while we research the error you are receiving. I hope that you are enjoying your week, so far.

We were able to locate the reason for the error you are receiving, as well as a simple fix for it. There are three App IDs that you mentioned, you are unable to register to the new account. The App IDs are listed below:

com.newCompany.appOne

com.newCompany.appTwo

com.newCompany.appThree

All three of these are registered on the account, abc@email.com. If I am understanding correctly, they are intended to be added to the account, xyx@email.com.

You will first need to remove the App IDs, from within Certificates, Identifiers, and provisioning profiles, on the abc@email.com team. More information, and instructions can be located here.

https://help.apple.com/developer-account/#/devf7577d411

Let me know if you have any questions or need further assistance. I'm happy to help. The fastest way to reach me is to respond directly to this email. I am also reachable at: +1 877-555-0690 ext xxxxx Monday to Friday, 7am - 4pm PST When contacting me, please note this line goes directly to my voicemail only. When leaving a message, please reference your case number xxxxxx and I'll get back to you as soon as I can. Best regards, Austin Apple Inc.