Having an issue on some Azure Virtual Desktop VMs running Windows 10 Mutli-Session 22H2 with Cytoscape application opening. For many users, when they go to open Cytoscape it will sit at the Initializing prompt / splash screen and not progress forward. Task Manager shows Cytoscape at 0% CPU. It will sit until you end the task. It doesnt timeout or crash, just sits there at Initializing. Sometimes, if you end the task is Task Manager and start the app again, it will load fully and open. But that doesnt always happen either, its like a crap shoot.
在打开Cytoscape应用程序的情况下,运行Windows 10多会话22H2的某些Azure虚拟桌面虚拟机出现问题。对于许多用户来说,当他们打开Cytosscape时,它会停留在初始化提示/闪屏,而不会前进。任务管理器显示Cytoscape的CPU为0%。它将一直存在,直到您结束任务。它不会超时或崩溃,只是在初始化时停在那里。有时,如果你在任务管理器中结束任务并重新启动应用程序,它将完全加载并打开。但这也并不总是发生,这就像一次垃圾拍摄。
Several of these users are even admins on the VMs and the issues happen. What is stranger is that for the admins that it hangs for, if they chose to Run As Administrator to open it, Cytoscape will fully launch and open.
这些用户中有几个甚至是VM上的管理员,问题就会发生。更奇怪的是,对于挂起它的管理员来说,如果他们选择以管理员身份运行打开它,Cytosscape将完全启动并打开。
I know its an odd issue, but I have no idea what the cause is here. We have had Cytoscape running on our image for a while. The revision of the image we have in production right now runs and launches it fine. But the new image version that we want to deploy out is where we are seeing the issues. The only differences in the images are the addition of JMP Pro, Simio and 3M CRS applications added.
我知道这是一个奇怪的问题,但我不知道这是什么原因。我们已经在我们的形象上运行了一段时间。我们现在正在生产的映像的修订版现在运行并启动得很好。但我们希望部署的新映像版本就是我们看到的问题所在。图像中唯一的区别是增加了JMP Pro、Simio和3M CRS应用程序。
Looking for any advice here.
在这里寻求任何建议。
I tried logging into each VM as local admin and opening Cytoscape. The app opens without fail. But still fails on same VM when anyone logs in with their domain account.
我尝试以本地管理员身份登录到每个虚拟机并打开Cytosscape。这款应用程序会毫不犹豫地打开。但当任何人使用域帐户登录时,在同一个VM上仍会失败。
We have had this app running in our virtual labs for a while, so this issue is brand new.
我们已经在我们的虚拟实验室中运行了这款应用程序一段时间,所以这个问题是全新的。
Checked into the Java version being an issue by running the checker application and it said Java version is wrong, but the fact the app launches fine on the current production revision of our image and it opens for local admin account on the updated image, tells me Java is not the issue. I just dont know why the local admin can run it, but users and admins that login with domain accounts cannot.
通过运行Checker应用程序签入Java版本是一个问题,它说Java版本是错误的,但事实上该应用程序在我们的映像的当前生产版本上启动良好,并且它在更新的映像上为本地管理员帐户打开,这告诉我Java不是问题所在。我只是不知道为什么本地管理员可以运行它,但用域帐户登录的用户和管理员不能。
Java on both the VMs it is working and loading on as well as the VMs that it is hanging at initializing
在它正在工作和加载的虚拟机以及在初始化时挂起的虚拟机上安装Java
openjdk version "11.0.16.1" 2022-08-12 LTS
OpenJDK Runtime Environment Microsoft-40648 (build 11.0.16.1+1-LTS)
OpenJDK 64-Bit Server VM Microsoft-40648 (build 11.0.16.1+1-LTS, mixed mode)
openjdk版本“11.0.16.1“2022-08-12 LTS OpenJDK虚拟机环境Microsoft-40648(build 11.0.16.1+1-LTS)OpenJDK 64位服务器VM Microsoft-40648(build 11.0.16.1+1-LTS,混合模式)
Windows Event Log first shows
Windows事件日志首先显示
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
故障存储桶,类型0事件名称:AppHangB1响应:不可用Cab ID:0
Problem signature:
P1: Cytoscape.exe
P2: 0.0.0.0
P3: 6377c6fe
P4: 997f
P5: 67246080
P6:
P7:
P8:
P9:
P10:
问题签名:P1:Cytoscape.exe P2:0.0.0.0 P3:6377c6fe P4:997f P5:67246080 P6:P7:P8:P9:P10:
Attached files:
附加文件:
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Cytoscape.exe_aea072bd4dc6213c7ffcbbe5cb0eb3b22a888b9_5e70064d_a19dc0d2-e227-4b5c-b8a4-52a9f6a35933
这些文件可在此处获得:\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Cytoscape.exe_aea072bd4dc6213c7ffcbbe5cb0eb3b22a888b9_5e70064d_a19dc0d2-e227-4b5c-b8a4-52a9f6a35933
Analysis symbol:
Rechecking for solution: 0
Report Id: 35e10914-779e-49e5-8293-5fc51d15364a
Report Status: 4
Hashed bucket:
Cab Guid: 0
分析符号:重新检查解决方案:0报告ID:35e10914-779e-49e5-8293-5fc51d15364a报告状态:4哈希桶:CAB GUID:0
Followed by Application Hang error
然后是应用程序挂起错误
The program Cytoscape.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 53bc
Start Time: 01d9e3ffc17b8e54
Termination Time: 4294967295
Application Path: C:\Program Files\Cytoscape_v3.10.0\Cytoscape.exe
Report Id: 35e10914-779e-49e5-8293-5fc51d15364a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle
程序Cytoscape.exe 0.0.0.0版停止与Windows交互并已关闭。要查看是否有有关该问题的更多信息,请查看安全和维护控制面板中的问题历史记录。进程ID:53bc开始时间:01d9e3ffc17b8e54终止时间:4294967295应用程序路径:C:\Program Files\Cytoscape_v3.10.0\Cytoscape.exe报告ID:35e10914-779e-49e5-8293-5fc51d15364a故障包全名:故障包-相对应用程序ID:挂起类型:顶层窗口空闲
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